Privacy POlicy

Last Updated: September 4, 2025

1. Introduction

Ground Rush Adventures (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book our services, or participate in our skydiving activities in Swakopmund, Namibia.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Booking and Registration Information:

• Full name and contact details (phone, email, address)
• Date of birth and age verification
• Emergency contact information
• Medical information relevant to skydiving safety
• Weight and physical condition details
• Previous skydiving experience

Payment Information:

• Credit card details and billing information
• Payment transaction records

Website Usage Information:

• IP address and browser information
• Cookies and tracking data
• Website navigation patterns
• Device information

Photography and Video:

• Photos and videos taken during your skydiving experience
• Media release consent records

2.2 Legal Documentation

• Signed waivers and liability agreements
• Identification documents (copies when required)
• Insurance information (if applicable)

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Processing bookings and reservations
• Conducting safety briefings and training
• Ensuring compliance with safety regulations
• Providing skydiving services and experiences

Safety and Legal Compliance:

• Verifying age and medical fitness requirements
• Maintaining safety records as required by aviation authorities
• Emergency contact procedures
• Insurance and liability management

Business Operations:

• Payment processing and financial records
• Customer service and support
• Marketing communications (with consent)
• Website improvement and analytics

Media and Marketing:

• Creating promotional materials (with explicit consent)
• Sharing experiences on social media (with permission)
• Building testimonials and reviews

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity for providing skydiving services
• Legal obligations under Namibian aviation and safety laws
• Legitimate interests in operating our business safely
• Your consent for marketing and promotional activities

5. Information Sharing and Disclosure

We may share your information with:

Service Providers:

• Payment processors and financial institutions
• Insurance providers
• Medical personnel (in emergencies)
• Professional photographers/videographers

Regulatory Authorities:

• Namibian Civil Aviation Authority
• Emergency services when required
• Other regulatory bodies as legally mandated

Business Partners:

• Accommodation and tour operators (with consent)
• Transport providers for transfers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical documents
• Encrypted transmission of sensitive data
• Access controls and staff training
• Regular security assessments
• Secure disposal of outdated records

7. Data Retention

We retain your personal information for:

• Safety records: As required by aviation regulations (typically 7 years)
• Financial records: As required by tax laws (5 years minimum)
• Marketing data: Until you withdraw consent
• Medical information: As required for safety compliance
• Waivers and liability documents: As required by law

8. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your information (subject to legal requirements)
• Restrict processing in certain circumstances
• Object to marketing communications
• Data portability where applicable

To exercise these rights, contact us using the details below.

9. Cookies and Website Technologies

Our website uses cookies to:

• Enable essential website functions
• Analyze website performance
• Personalize your experience
• Facilitate online bookings

You can manage cookie preferences through your browser settings.

10. International Transfers

If we transfer your data outside Namibia, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

11. Marketing Communications

We may send you marketing communications about:

• Special offers and promotions
• New services and experiences
• Safety updates and information
• Event invitations

You can opt out of marketing communications at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly
• Updating your preferences online

12. Photography and Video Consent

Skydiving experiences may be photographed or filmed. We will:

• Obtain explicit consent before using your image
• Respect your wishes if you decline to be photographed
• Provide options for private vs. promotional use
• Allow you to request removal of images (where reasonably possible)

13. Minors’ Privacy

We do not knowingly collect personal information from individuals under 18 without parental consent. Minors must be accompanied by a parent or guardian who can provide necessary consents.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications to registered users
• Providing notice during your next visit

15. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with relevant data protection authorities.

16. Contact Information

Ground Rush Adventures
Skydive Swakopmund
Swakopmund, Namibia

Phone: +264 (0)81 123 4567
Email: info@skydiveswakopmund.com
Website: skydiveswakopmund.com